In the unfortunate situation of a return being necessary, we aim to resolve the issue as quickly as possible. The information in this section is designed to clearly explain our general returns procedure and policy with the intention of providing the quickest route to resolution for you.If you have purchased directly through the MANSFIELD SPORTS GROUP site, please note below so you can manage the returns process. Goods can only be processed for exchange or credit if the goods are returned with a completed Returns Form.
*For orders shipped within the UK, first orders include free delivery. Any subsequent orders under £75.00 will incur a £5.99 delivery charge, and anything over £75.00 will be delivered free of charge.
*Customs tax or charges may be payable in some countries. This will be at the discretion of the local Customs Authority and neither Mansfield Sports Group nor DPD can be held responsible for these.
Unwanted goods or the wrong item ordered
Unwanted or incorrectly ordered goods must be returned to MANSFIELD SPORTS GROUP within 14 days of receipt in as received packaged condition to be valid for full refund or exchange.Return postage costs are not refundable.“Please note we can only accommodate exchange requests for the same product, but in different sizes or col our schemes. If you would like a different item type, you will need to re-order and request a refund. This also applies if requesting a change to a senior size from a junior size.”
Wrong item received
If we have delivered the incorrect or damaged goods, then collection can be arranged. Please mark the collection box in the form and put the required collection date.
Please allow 5 working days between submitting the form and the collection date.
Collections can only take place Monday to Friday.
Unfortunately, we cannot specify a time on the day.The Goods must be handed to the courier (e.g. they cannot be left on a porch or behind a bin).The returns address below must be visible on the package.“Please note we can only accommodate exchange requests for the same product, but in different sizes or colour schemes. If you would like a different item type, you will need to re-order and request a refund. This also applies if requesting a change to a senior size from a junior size.”If collection is not possible, you can return goods yourself with the returns form. We will credit reasonable postage costs for incorrectly delivered items. This does not include express/premium courier/postage services (e.g. Royal Mail Special Delivery)
Reasonable postage costs that are incurred (not including premium services such as special delivery or express courier services) will be refunded on verification of product fault by MANSFIELD SPORTS GROUP.We offer a 6-month guarantee on most products. Products damaged by excessive use, misuse, incorrect product care or suffering the normal generic material would not be valid for action under warranty.“Please note we can only accommodate exchange requests for the same product, but in different sizes or colour schemes. If you would like a different item type, you will need to re-order and request a refund. This also applies if requesting a change to a senior size from a junior size.”
Goods that have seen regular significant use over a season or that are more than 6 months old are usually considered to be outside of the warranty period.Some specialist items designed for short-term high-performance use may have significantly reduced periods available for consideration of fault claims (such as premium quality English Willow bats).Some special circumstances may also apply to some items. Please read the information supplied with the products very carefully and check terms and conditions at purchase.We operate fair wear and tear policy, and in some cases, goods within the warranty period may be considered to have endured a fair level of use. For example, a keen, committed player, playing and training several times a week, may wear through kit inside generic warranty periods without any material or manufacturing fault is present.Goods damaged through heavy use, misuse or inappropriate product care would not be considered valid for warranty claim. Goods displaying levels of wear/fatigue/deterioration proportionate to usage level and conditions of play would also be exempt from a warranty claim.Before any offer of action can be made, all returns must be examined by us first-hand to verify a fault is present.Goods displaying a material or manufacturing fault that you feel may be valid for a claim should be returned according to the procedure below.
If you have a new item you wish to exchange (e.g. need a different size, colour preference changes etc),this must be sent back to us along with a filled in returns form. We are unable to offer exchange for un-used goods purchased through third parties or for items that have been used or personalised.If examination reveals a material or manufacturing fault, we will be able to offer like for like replacement (or equivalent where stock is not available). Please note that we do not offer cash refunds for products or return postage.
This can vary depending on the type of item returned and the action we need to take, although you will normally receive contact from us explaining our examination and findings or a replacement/repaired item within 7-14 days of delivery to us.We do not confirm receipt as part of our booking in process. This is so we can focus our efforts on speeding the matter to conclusion to minimise inconvenience. If you have not heard from us within the 7-14-day time period, you are welcome to contact us for an update. It may be worth considering using a tracked postage service so you can confirm delivery details with your courier.Our refunds are processed through our payment gateway, Stripe. Below is a breakdown on refund processing time: